Return Policy
Last updated October 5, 2026
The short version: every print and piece of apparel is made to order just for you. If your order arrives damaged, defective, misprinted or wrong, we'll replace it or refund you. Just email us within 30 days with a photo.
Made to order
Prints and apparel are printed when you order them, by our print partner. Because each item is made for you, we can't accept returns or exchanges for a change of mind or the wrong size. Please check the size chart on each product page before you order. Our all-over print hoodies fit trim, so order your actual size.
Damaged, defective or wrong items
If something isn't right, we'll make it right. This covers:
- Items damaged in shipping
- Printing errors or manufacturing defects
- The wrong item, size or color compared with your order
Email aaronthinds@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You won't need to send the item back unless we ask.
Lost packages
If your tracking shows no movement for 10 business days, or your package says delivered but you can't find it, email us and we'll help. Please double check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Canceling an order
Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can usually cancel within 12 hours of purchase, before printing starts.
Original paintings
Original paintings are sold in person at Tyler Fine Art Gallery, 119 W Ferguson St, Tyler, TX. Terms for originals are agreed at the time of sale.
Questions
Email Aaron at aaronthinds@gmail.com. We're happy to help.